You have booked a unit.... so what happens now?

After you have made a booking with us, you will receive a confirmation email to let you know that a unit has been reserved for your chosen move in date.

You will be asked to finish set up of your account, and complete our online check-in.

WHAT DO I NEED TO COMPLETE ONLINE CHECK-IN?
 
You will be asked to provide and upload a form of identification, proof of address and a copy of your contents insurance documents (if you are not taking insurance with Top Storage). You will also be asked to read and sign a monthly contract.
 
 HOW DO I GET ACCESS TO MY UNIT?
 
With Top Storage, you can enter the facility and your unit using an app on your mobile phone. The day before your move in date, you will receive a text message with instructions on how to set this up and a code to enter into the app. It will require the download of the Noke Smart Entry app from either the Apple or Android stores.
 
 HOW DO I DOWNLOAD THE APP?
 
Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have. The message will also contain a temporary code for you to use to sign in to the app. You can download the app prior to receiving the message using the following links:
Install Noke for Apple

Install Noke for Google Play

 HOW DO I SIGN IN TO THE APP?
 
When you have it downloaded, you will be asked to enter your mobile number (minus the zero). This is the number that you provided during the booking process. You will then be asked for your 6 digit pin which can be found in the text message you received.
 
 I CANNOT FIND MY 6 DIGIT PIN?
 
If you have lost or misplaced your 6 digit pin, you can select the option “Reset Password” and a new 6 digit pin will be sent to your mobile device. You can then use this, along with your mobile number, to sign in.
 Please note that some phone providers or phones may label the number sending the message as spam/junk so please check these folders.
 
 WHAT HAPPENS AFTER I SIGN IN?
 
You will be asked to confirm your contact details and to create a new password. Please choose something that you will remember as you will need this to sign in to the app in the future.
 
 HOW DOES THE APP WORK?
 
The App uses Bluetooth and location services on your mobile device to open the doors at the facility. When at the units, you can use the app to open the Front Gate,  and proceed to your container where you will find a key and padlock.
 
 

WILL I BE THE ONLY ONE WITH ACCESS TO MY UNIT?
 
Yes, you will have sole access to your unit. Should you wish to share entry to your unit with a family member, friend or a removal company, you can do this on the app by selecting the middle tab located along the bottom of the home screen.
 
 WHY WON’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?
 
 If you are having issues with access or the app please see the below information:

 - Please ensure that you have Bluetooth and Location Services turned ON on your mobile device. 
- Please ensure you have the latest version of the app downloaded. (check App store/Play store)
- We recommend signing in and out of the app if it is unresponsive.
- Check you have internet connection. If you need to connect to the WiFi, the password will have been emailed to you.
- If you have forgotten your password you can reset this within the app.
- Ensure you are selecting the button on the app that matches with the entry point. i.e if you are at the gate entry point, ensure you are selecting the gate option and not the shutter option.
- If you are still having problems please don’t hesitate to give us a call on 01954 607551. Please note, Phone support is available Monday - Friday 9.00am to 5:30pm, and sometime outside these times.